Hamleys Of London Ltd Careers2024-03-19T05:37:09+00:00Changeworknowhttp://www.changeworknow.co.ukhttps://careers.hamleys.com/e/careers/searchAssistant Floor Managerhttps://careers.hamleys.com/e/careers/positions/dDEpkk475on7T_iad6o-bw2024-03-15T00:00:00+00:00<p>Location: Regent Street</p><div><p><strong>Job Purpose Summary:</strong> To efficiently assist in the management of all aspects of the floor operations to achieve targeted sales, profitability and company objectives through the use of KPI targets and excellent customer service. To improve business performance and realise objectives through the effective management, leadership and development of the people in your team and to provide a deputising service to the Floor Manager assuming his/her responsibilities in their absence</p>
<p> </p>
<p><strong>Key Responsibilities:</strong></p>
<ul>
<li>To lead, motivate and develop your team to exceed sales and improve KPIs/customer service standards through effective performance management</li>
<li>To regularly give constructive and appropriate feedback on performance and on the job coaching to improve</li>
</ul>
<ul>
<li>To ensure excellent customer service levels are promoted and maintained whilst the team consistently demonstrates full product knowledge</li>
</ul>
<ul>
<li>To achieve sales targets through effective KPI management & delivery</li>
<li>To regularly analyse sales performance, maximising strengths & reviewing poor performance to establish an action plan for improvement</li>
<li>To be aware of the surrounding market for both opportunities and identifying obstacles, to communicate to the appropriate people and to ensure the necessary action is taken</li>
</ul>
<ul>
<li>To work with the Floor Manager in the control of all costs/losses</li>
<li>To have a basic understanding of the P&L & how to interpret the floor’s performance</li>
</ul>
<ul>
<li>To have an active involvement in recruiting and selecting the best people for the floor assisting with succession planning where required</li>
</ul>
<ul>
<li>To identify individual learning and development needs and develop potential within the team, establishing personal development plans with the Floor Manager to meet these needs</li>
</ul>
<ul>
<li>To communicate effectively and efficiently internally, at all levels, to build strong relationships and support in developing business opportunities</li>
<li>To assist in ensuring in floor delivery of product range and space management</li>
<li>To support and improve the VM standards throughout the floor, through training and development of the VM skills of the team</li>
</ul>
<ul>
<li>To follow formal Performance Management procedures where appropriate</li>
<li>To achieve 85% minimum Mystery Shopper score</li>
</ul>
<p> </p>
<p><strong>Person Specification:</strong></p>
<ul>
<li>To approach all aspects of work with passion, a positive attitude and lead by example</li>
<li>To work independently with effective time management</li>
<li>Demonstrates standards of excellence</li>
<li>Excellent inter-personal skills</li>
<li>Professional and logical approach to problem solving</li>
<li>Determination to succeed with a ‘can do’ attitude</li>
<li>High levels of enthusiasm and energy</li>
<li>Innovative and creative</li>
<li>Ability to work to deadlines</li>
</ul>
<p> </p>
<p><strong>Skills & Knowledge:</strong></p>
<ul>
<li>At least 3 years experience of Retail Management</li>
<li>Excellent communication skills both written and verbal</li>
<li>In depth product knowledge of toys</li>
</ul></div><div></div><div></div><div></div>Store Managerhttps://careers.hamleys.com/e/careers/positions/aJRPrFQsDmJzD93EpuVTzb2024-03-15T00:00:00+00:00<p>Location: London Bridge</p><div><p>Job Purpose Summary:</p>
<p>To exceed annual retail sales, profit, service and brand standards to agreed targets through the support, management and development of the store team(s).</p>
<p>Key Responsibilities and Accountabilities:</p>
<p><br>• To improve business performance and realise objectives through the effective leadership of a well motivated team<br>• Communicate, deliver and follow up on “Trading The Hamleys Way” (TTHW) principles & guidelines,<br>• Maintain regular and pro-active communication with key stakeholders ensuring all retail principles, store layouts, recruitment/training of team members and the overall brand proposition meet the required brand standards,<br>• Maintain administration and relevant reporting and planning systems and measure against established standards and KPIs,<br>• Identify store team skill/knowledge gaps and provide continuous coaching, mentoring and training, utilising the appropriate HR and L&D tools<br>• Contribute to the implementation and management of incentive and promotional programs designed to drive sustained performance levels,<br>• Manage the recruitment, onboarding, training, development and retention of key direct staff according to company policy and employment law<br>• To set goals and monitor performance, taking action to help people reach their potential<br>• To drive and develop exceptional customer service and instore experience<br>• To establish and develop effective relationships informal and formal, with internal and external networks<br>• To liaise, influence, collaborate and support all central functions to maximise all commercial opportunities<br>• To effectively manage the store P&L within operational budgets and cost control parameters<br>• To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc<br>• To ensure clear lines of communication are established and understood throughout the store</p>
<p>Person profile</p>
<p>Personality:<br>• Leads by example with energy, passion, integrity and enthusiasm<br>• Drive all retail operations with creativity and vision<br>• Demonstrates passion in delivering results, meeting goals/deadlines and exceeding expectations<br>• Takes personal responsibility and able to make tough decisions<br>• Demonstrates courage, self belief, persistence and flexibility<br>• Shows physical and mental stamina and resilience<br>• Seeks and handles both positive and negative personal feedback<br>• Demonstrates standards of excellence<br>• Excellent inter-personal skills,<br>• Professional and logical approach to problem solving,<br>• Strong initiative and self – motivation,<br>• Determination to succeed with a ‘can do’ attitude,<br>• Confident in own actions and fosters confidence in others,<br>• Promotes personal credibility through working productively,<br>• Approaches all aspects of work with passion, a positive attitude<br>• Inspire, challenge and support colleagues,<br>• To develop others and give recognition instinctively</p>
<p>Specific Job Skills:</p>
<p>• At least 3 year experience of retail management<br>• Multi-site experience desirable<br>• Excellent communication skills both written and verbal<br>• IT literate, numerate and articulate<br>• Ability to work independently and as part of the team<br>• Effective time management and planning skills<br>• Ability to communicate team members views to the Management team effectively<br>Computer skills:<br>• Microsoft Office (Min Intermediate)</p>
<p>Education:</p>
<p>• Ideally educated to A-level.<br>Commercial Skills:<br>• Knows how to drive sustained results through maintaining excellent relations with key stakeholders.<br>Management Ability:<br>• Broad experience with the full range of business functions and systems, including budgeting, finance, information systems, human resources, and marketing,<br>• An experienced retailer with a strong track record gained in a recognised FMCG brand</p>
<p><em>All potential candidates will be subject to security checks including 5 year history of employment and background verification to obtain an airside pass before employment commences, therefore it is vital candidate meet this criteria prior to be invited to an interview.</em></p></div><div></div><div></div>Airport Cluster Managerhttps://careers.hamleys.com/e/careers/positions/dPr5VsMsHpxBkbAHhZyltF2024-03-15T00:00:00+00:00<p>Location: Heathrow Airport</p><div><p>Here at Hamleys we are all about Magic, Theatre and Fun. Our brand is synonymous with making children’s dreams come true. Founded in 1760, by William Hamley with a vision to be the finest toy store in the world, we are a true British icon – and we are growing fast! Because of this we have an exciting new role available.</p>
<p>We are on the look out for an Airport Cluster Manager to join our team - are you an experienced Store Manager looking for your next challenge? If so this could be the role for you!</p>
<p>Have a read of the below for more information about the role! And apply today - we can't wait to meet you!</p>
<p><strong>Key Responsibilities and Accountabilities</strong></p>
<ul>
<li>To improve business performance and realise objectives through the effective leadership of a well motivated team</li>
<li>Communicate, deliver and follow up on “Trading The Hamleys Way” (TTHW) principles & guidelines,</li>
<li>Maintain regular and pro-active communication with key stakeholders ensuring all retail principles, store layouts, recruitment/training of team members and the overall brand proposition meet the required brand standards,</li>
<li>Maintain administration and relevant reporting and planning systems and measure against established standards and KPIs,</li>
<li>Identify store team skill/knowledge gaps and provide continuous coaching, mentoring and training, utilising the appropriate HR and L&D tools</li>
<li>Contribute to the implementation and management of incentive and promotional programs designed to drive sustained performance levels,</li>
<li>Manage the recruitment, onboarding, training, development and retention of key direct staff according to company policy and employment law</li>
<li>To set goals and monitor performance, taking action to help people reach their potential</li>
</ul>
<ul>
<li>To drive and develop exceptional customer service and instore experience</li>
<li>To establish and develop effective relationships informal and formal, with internal and external networks</li>
<li>To liaise, influence, collaborate and support all central functions to maximise all commercial opportunities</li>
<li>To effectively manage the store P&L within operational budgets and cost control parameters</li>
<li>To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc</li>
<li>To ensure clear lines of communication are established and understood throughout the store</li>
</ul>
<p><strong>Cluster Manager - Additional Responsibilities and Accountabilities</strong></p>
<ul>
<li>To support the UK Trading Manager to deliver all accountable actions as listed above across multiple sites</li>
<li>Ensure all stores in the cluster work together as one, supporting each other, working across other locations if required</li>
<li>Provide training and mentoring to store managers, ensuring objectives and PDP’s are set and that regular coaching is provided</li>
<li>Meet with site partners (airport ops teams/mall teams, etc) on a regular basis to maintain strong relationships</li>
<li>Visit all locations on a regular basis as set out by the UK Trading Manager, communicate visit reports and follow up on all actions</li>
</ul></div><div></div><div></div><div></div>Floor Managerhttps://careers.hamleys.com/e/careers/positions/agHOgZwo5gtBHTZJYXS69O2024-03-15T00:00:00+00:00<p>Location: Regent Street</p><div><p><strong>Reporting Manager:</strong><br>General Manager</p>
<p><strong>Direct Reports:</strong><br>Assistant Manager</p>
<p><strong>Job Purpose Summary:</strong><br>To exceed annual retail sales, service and brand standards to agreed targets through the support, management and development of the team.</p>
<p><strong>Key Responsibilities and Accountabilities:</strong><br>• To improve business performance and realise objectives through the effective leadership of a well motivated team<br>• Communicate, deliver and follow up on trading principles & guidelines,<br>• Maintain regular and pro-active communication with key stakeholders ensuring all retail principles, store layouts, recruitment/training of team members and the overall brand proposition meet the required brand standards,<br>• Maintain administration and relevant reporting and planning systems and measure against established standards and KPIs,<br>• Identify store team skill/knowledge gaps and provide continuous coaching, mentoring and training, utilising the appropriate tools<br>• Contribute to the implementation and management of incentive and promotional programs designed to drive sustained performance levels,<br>• Manage the recruitment, onboarding, training, development and retention of key direct staff according to company policy and employment law<br>• To set goals and monitor performance, taking action to help people reach their potential<br>• To drive and develop exceptional customer service and instore experience<br>• To establish and develop effective relationships informal and formal, with internal and external networks<br>• To liaise, influence, collaborate and support all central functions to maximise all commercial opportunities<br>• To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc<br>• To ensure clear lines of communication are established and understood throughout the store</p>
<p><strong>Person profile:</strong><br>• Leads by example with energy, passion, integrity and enthusiasm<br>• Drive all retail operations with creativity and vision<br>• Demonstrates passion in delivering results, meeting goals/deadlines and exceeding expectations<br>• Takes personal responsibility and able to make tough decisions<br>• Demonstrates courage, self belief, persistence and flexibility<br>• Shows physical and mental stamina and resilience<br>• Seeks and handles both positive and negative personal feedback<br>• Demonstrates standards of excellence<br>• Excellent inter-personal skills,<br>• Professional and logical approach to problem solving,<br>• Strong initiative and self – motivation,<br>• Determination to succeed with a ‘can do’ attitude,<br>• Confident in own actions and fosters confidence in others,<br>• Promotes personal credibility through working productively,<br>• Approaches all aspects of work with passion, a positive attitude<br>• Inspire, challenge and support colleagues,<br>• To develop others and give recognition instinctively<br>• Shows a willingness to learn and self-develop</p>
<p><strong>Specific Job Skills:</strong><br>• Minimum 2 years experience of Managing a £2 million+ Store with at least 20-25 employees<br>• Excellent communication skills both written and verbal<br>• IT literate, numerate and articulate<br>• Effective time management and planning skills<br>• Ability to communicate team members views to the Management team effectively</p>
<p><br><strong>Computer skills:</strong><br>• Microsoft Office (Min Intermediate)<br><br><strong>Commercial Skills:</strong><br>• Knows how to drive sustained results through maintaining excellent relations with key stakeholders.</p>
<p><strong>Management Ability:</strong><br>• Broad experience with the full range of business functions and systems, including finance, information systems, human resources, and marketing,<br>• An experienced retailer with a strong track record gained in a recognised FMCG brand</p></div><div></div><div></div><div></div>Team Leader (Hamleys Expert)https://careers.hamleys.com/e/careers/positions/aJPT1lrxPhijk027CtasjZ2024-03-15T00:00:00+00:00<p>Location: St Pancras Station</p><div><p><strong>About Hamleys:</strong></p>
<p>Don’t you remember visiting this magical place as a child? Now you can be part of the excitement!</p>
<p>Hamleys has a long heritage of theatre and magic, our brand is synonymous with fun and making lifelong memories for everyone aged 3-100. Founded in 1760, by William Hamley we are a true British icon and we want you to be part of the magic!</p>
<p> </p>
<p><strong>About You:</strong></p>
<p>We are looking for an enthusiastic and energetic Hamleys Expert (or Team Leader) to assist the management team by motivating colleagues through clear communication and effective delegation.</p>
<p>The successful applicant should have a proven experience in similar role, or as an established sales assistant who is ready for the next step in their retail career.</p>
<p>You should be confident to run the department/store efficiently in the absence of the leadership team and is able to confidently report back to senior management of any issues. This includes being a key holder where relevant.</p>
<p>It is essential to be a team player and you should be supportive and flexible in implementing decisions made by the management team in needs of the business.</p>
<p>You are a positive role model to all Hamleys Helpers (or Sales Assistants); leading them to consistently deliver the Hamleys Experience to our customers. A bonus if you like to be in costume and enjoy being in character!</p>
<p>Experience in the toy retail industry is ideal but not essential.</p>
<p>If this sounds like the role for you then apply now!</p>
<p> </p>
<p><span style="font-size: 8pt;"><strong>Further information:</strong></span></p>
<p><span style="font-size: 8pt;"><strong>*** For a full job description, please contact <a href="mailto:recruitment@hamleys.co.uk">recruitment@hamleys.co.uk</a>.</strong></span></p>
<p><span style="font-size: 8pt;"><strong>****You must be able to prove that you have current right to work in the UK; it is not usual practice for Hamleys to sponsor oversea candidates to work in the UK.</strong></span></p></div><div></div><div></div><div></div>Entertainer (Easter Temp)https://careers.hamleys.com/e/careers/positions/bGaO3M7vzdf6Qgx6c-SJsO2024-03-15T00:00:00+00:00<p>Location: Regent Street</p><div><p><strong>Job Purpose Summary:</strong><br>Create a magical and Theatrical environment for all customers in the store and those being welcomed at the front door.</p>
<p><strong>Key Responsibilities:</strong></p>
<ul>
<li>Welcome and entertain customers at the front of the store by providing engaging performances which effectively draw customers into the magic of the store</li>
<li>Assist in the operational running of the Christmas Grotto and Corporate events; including setting up and breaking down the Grotto daily.</li>
<li>Driving footfall by creating an element of theatre and enhancing the overall customer experience.</li>
<li>Provide children, private hire guests and customers with first class levels of customer service and entertainment at all times.</li>
<li>Project the company image with a professional and positive attitude to customers</li>
<li>Support Hamleys trading and promotional programme by performing in complementary events and performances in store</li>
<li>Efficiently adhere to all Company procedures and policies including health & safety and security</li>
</ul>
<p>*** Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business.</p>
<p>Person profile</p>
<ul>
<li>High levels of enthusiasm, confidence and energy</li>
<li>Excellent performance skills</li>
<li>Enjoys working with children</li>
<li>Must be comfortable in costume</li>
<li>Thrive in a fast paced and crowded environment</li>
<li>Ability to learn and perform from scripts</li>
<li>Excellent time management and problem-solving skills</li>
<li>Flexibility in their approach to work</li>
</ul></div><div></div><div></div><div></div>Supervisorhttps://careers.hamleys.com/e/careers/positions/c229MfHOvlG5N1oQDQjTiq2024-03-08T00:00:00+00:00<p>Location: Westfield Shepherd's Bush</p><div><p><strong>Job Purpose Summary </strong></p>
<p><strong> </strong></p>
<p>To efficiently assist in the smooth running of all aspects of the store operations to achieve targeted sales, profitability and company objectives through the use of KPI targets and excellent customer service, improving the business performance and realise objectives through supporting the effective management and development of the people in your team. To work with the Management to manage, inspire & lead a well motivated and professional team and to provide a deputising service for the Assistant Manager and assume his/her responsibilities in running the store in their absence.</p>
<p><strong> </strong></p>
<p><strong>Key Responsibilities and Accountabilities</strong></p>
<p><strong> </strong></p>
<ul>
<li>To lead, motivate and develop your team to exceed sales and improve KPIs/customer service standards through effective performance management,</li>
<li>To regularly give constructive and appropriate feedback to the management team on individuals performance,</li>
<li>To ensure all members of the team understand the Hamleys customer service experience and to motivate self and team to consistently deliver the highest standards,</li>
<li>To assist the Management team in implementing training plans and providing on the job coaching to develop the skills of the team,</li>
<li>To have a basic understanding of the P&L & how to interpret the store’s performance,</li>
<li>To have an active involvement in recruiting and selecting the best people for the store assisting with succession planning where required,</li>
<li>To ensure all staff receive an effective induction into the business,</li>
<li>To ensure the entire team are fully communicated to and there is quality information fed back to the appropriate people in an organised & structured way,</li>
<li>To drive and develop exceptional customer service and instore experience</li>
<li>To maintain the presentation/housekeeping of the store to the highest standards at all times,</li>
<li>To work with the Store Manager in the control of all costs/losses,</li>
<li>To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc</li>
<li>To ensure clear lines of communication are established and understood throughout the store</li>
</ul>
<p><strong>Person profile </strong></p>
<p>Personality:</p>
<ul>
<li>Leads by example with energy, passion, integrity and enthusiasm</li>
<li>Demonstrates passion in delivering results, meeting goals/deadlines and exceeding expectations</li>
<li>Takes personal responsibility and able to make tough decisions</li>
<li>Demonstrates courage, self belief, persistence and flexibility</li>
<li>Seeks and handles both positive and negative personal feedback</li>
<li>Demonstrates standards of excellence</li>
<li>Excellent inter-personal skills,</li>
<li>Professional and logical approach to problem solving,</li>
<li>Strong initiative and self – motivation,</li>
<li>Determination to succeed with a ‘can do’ attitude,</li>
<li>Confident in own actions and fosters confidence in others,</li>
<li>Promotes personal credibility through working productively,</li>
<li>Approaches all aspects of work with passion, a positive attitude</li>
<li>Inspire, challenge and support colleagues,</li>
<li>To develop others and give recognition instinctively</li>
<li>Shows a willingness to learn and self-develop</li>
</ul>
<p> </p>
<p>Specific Job Skills:</p>
<ul>
<li>At least 3 year experience of retail management</li>
<li>Multi-site experience desirable</li>
<li>Excellent communication skills both written and verbal</li>
<li>IT literate, numerate and articulate</li>
<li>Ability to work independently and as part of the team</li>
<li>Effective time management and planning skills</li>
<li>Ability to communicate team members views to the Management team effectively</li>
</ul>
<p> </p>
<p>Computer skills:</p>
<ul>
<li>Microsoft Office (Min Intermediate)</li>
</ul>
<p>Education:</p>
<ul>
<li>Educated to A-level.</li>
</ul></div><div></div><div></div><div></div>Supervisorhttps://careers.hamleys.com/e/careers/positions/d9Xz0IkmTbb7yREtOQAAcA2024-03-08T00:00:00+00:00<p>Location: Regent Street</p><div><p><strong>Job Purpose Summary </strong></p>
<p><strong> </strong></p>
<p>To efficiently assist in the smooth running of all aspects of the store operations to achieve targeted sales, profitability and company objectives through the use of KPI targets and excellent customer service, improving the business performance and realise objectives through supporting the effective management and development of the people in your team. To work with the Management to manage, inspire & lead a well motivated and professional team and to provide a deputising service for the Assistant Manager and assume his/her responsibilities in running the store in their absence.</p>
<p><strong> </strong></p>
<p><strong>Key Responsibilities and Accountabilities</strong></p>
<p><strong> </strong></p>
<ul>
<li>To lead, motivate and develop your team to exceed sales and improve KPIs/customer service standards through effective performance management,</li>
<li>To regularly give constructive and appropriate feedback to the management team on individuals performance,</li>
<li>To ensure all members of the team understand the Hamleys customer service experience and to motivate self and team to consistently deliver the highest standards,</li>
<li>To assist the Management team in implementing training plans and providing on the job coaching to develop the skills of the team,</li>
<li>To have a basic understanding of the P&L & how to interpret the store’s performance,</li>
<li>To have an active involvement in recruiting and selecting the best people for the store assisting with succession planning where required,</li>
<li>To ensure all staff receive an effective induction into the business,</li>
<li>To ensure the entire team are fully communicated to and there is quality information fed back to the appropriate people in an organised & structured way,</li>
<li>To drive and develop exceptional customer service and instore experience</li>
<li>To maintain the presentation/housekeeping of the store to the highest standards at all times,</li>
<li>To work with the Store Manager in the control of all costs/losses,</li>
<li>To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc</li>
<li>To ensure clear lines of communication are established and understood throughout the store</li>
</ul>
<p><strong>Person profile </strong></p>
<p>Personality:</p>
<ul>
<li>Leads by example with energy, passion, integrity and enthusiasm</li>
<li>Demonstrates passion in delivering results, meeting goals/deadlines and exceeding expectations</li>
<li>Takes personal responsibility and able to make tough decisions</li>
<li>Demonstrates courage, self belief, persistence and flexibility</li>
<li>Seeks and handles both positive and negative personal feedback</li>
<li>Demonstrates standards of excellence</li>
<li>Excellent inter-personal skills,</li>
<li>Professional and logical approach to problem solving,</li>
<li>Strong initiative and self – motivation,</li>
<li>Determination to succeed with a ‘can do’ attitude,</li>
<li>Confident in own actions and fosters confidence in others,</li>
<li>Promotes personal credibility through working productively,</li>
<li>Approaches all aspects of work with passion, a positive attitude</li>
<li>Inspire, challenge and support colleagues,</li>
<li>To develop others and give recognition instinctively</li>
<li>Shows a willingness to learn and self-develop</li>
</ul>
<p> </p>
<p>Specific Job Skills:</p>
<ul>
<li>At least 3 year experience of retail management</li>
<li>Multi-site experience desirable</li>
<li>Excellent communication skills both written and verbal</li>
<li>IT literate, numerate and articulate</li>
<li>Ability to work independently and as part of the team</li>
<li>Effective time management and planning skills</li>
<li>Ability to communicate team members views to the Management team effectively</li>
</ul>
<p> </p>
<p>Computer skills:</p>
<ul>
<li>Microsoft Office (Min Intermediate)</li>
</ul>
<p>Education:</p>
<ul>
<li>Educated to A-level.</li>
</ul></div><div></div><div></div><div></div>Experience & Entertainment Supervisorhttps://careers.hamleys.com/e/careers/positions/dgbCu8SLHhGRRpAZAQeUpy2024-03-07T00:00:00+00:00<p>Location: Regent Street</p><div><p><strong>Reporting Manager: </strong></p>
<p>Experience and Entertainment Manager</p>
<p> </p>
<p><strong>Job Purpose Summary:</strong></p>
<p>To supervise and coordinate Hamleys store Experience and Entertainment team with responsibility for delivering bookable events and the Hamleys ‘experience’ through in store theatre on a daily basis.</p>
<p> </p>
<p><strong>Role and Responsibilities: </strong></p>
<ul>
<li>To support the Manager in the organisation of the Experience and Entertainment Team rota/schedule and daily deployment, working closely with the team to fulfil the marketing plan, bookable and store events.</li>
<li>To perform the in store shows and activations to the highest standard.</li>
<li>As required by the Manager ensure the successful coordination and delivery of all customer parties and corporate events ensuring outstanding delivery and excellent internal and external customer communication.</li>
<li>Actively engage with the Manager where required to develop the in-store experience, supporting the production of detailed event plans and briefs.</li>
<li>Oversee and run Hamleys Christmas Grotto experience and other outside events that may take place.</li>
<li>Service manager front of store entertainment</li>
<li>To support the Manager with implementing the ‘Success Through People’ appraisal reviews and personal development plans – assisting with training and providing on the job coaching</li>
<li>To regularly review performance against individual/team targets & objectives and seek opportunities to improve, with the necessary use of the resources and tools available</li>
<li>To manage any conduct or attendance matters with the team, carrying out procedures such as Records of Conversation & corrective coaching, escalating concerns when needed</li>
<li>To assist in the recruitment and selection of the best people for the Experience and Entertainment Team</li>
<li>To support the manager in controlling costs and staying within any budget set.</li>
<li>Manage the Events Cost Control Sheet</li>
<li>General administration across all areas, including but not limited to sending responses to party bookings, taking customer payments, creating party plans, collation of shrinkage after each party/event, manage purchase orders for bookable events, updating payment and costs trackers; using the appropriate templates as and when provided</li>
<li>General support on invoicing/budgeting</li>
<li>To maintain costumes and the housekeeping of the experience and entertainment areas: changing room, party room and show spaces.</li>
<li>To manage procedures for the cleaning schedule and planning the clean-up/pack down time at the end of each day/after every party</li>
<li>To provide a safe environment for staff and customers, ensuring Health and Safety guidelines are implemented and maintained to the highest standards at all times</li>
<li>To ensure the accuracy and efficiency of all jobs undertaken, adhering to all company procedures and policies</li>
<li>Actively encourage communication and drive engagement to develop a one team attitude both in store and with the Support Centre</li>
<li>Execute ad hoc projects and deputise for the Manager when required</li>
</ul>
<p> </p>
<p>*** Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business.</p>
<p> </p>
<p><strong>Person profile: </strong></p>
<ul>
<li>Demonstrates standards of excellence</li>
<li>High levels of enthusiasm and energy</li>
<li>Ability to work to deadlines</li>
<li>Approaches all aspects of work with passion, a positive attitude and to lead by example</li>
<li>Works independently with effective time management</li>
<li>Strong organisational skills</li>
<li>Excellent inter-personal skills</li>
<li>Professional and logical approach to problem solving</li>
<li>Strong initiative and self – motivation</li>
<li>Confident in own actions and fosters confidence in others</li>
<li>Maintains a positive frame of mind in all circumstances</li>
<li>Innovative and creative</li>
<li>Flexibility to work across varied hours and days of the week</li>
<li>Promotes personal credibility through working productively</li>
<li>Good negotiation skill</li>
<li>Happy to work in costume when required</li>
</ul>
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<p><strong>Specific Job Skills: </strong></p>
<ul>
<li>At least 3 years in an Entertainment environment with experience supervising a team</li>
<li>Experience in Events / Entertainment (desirable)</li>
<li>Excellent communication skills both written and verbal</li>
<li>IT literate</li>
<li>Ability to work independently and as part of the team</li>
<li>Ability to communicate team members views to the Management team effectively</li>
</ul></div><div></div><div></div><div></div>HR Advisorhttps://careers.hamleys.com/e/careers/positions/cw2cJL4sjlBBQPLIgBb-oj2024-02-20T00:00:00+00:00<p>Location: Support Centre: London</p><div><div class="css-1l5vppy e37uo190"> </div>
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<h2 class="css-eoghzg e1tiznh50">Job description</h2>
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<p><strong>Key responsibilities:</strong></p>
<p><strong>HR</strong></p>
<p>· The provision of an advisory service to management on all personnel related matters including employee relations, performance management, flexible working, maternity/paternity pay, recruitment and selection, payroll and training and development, preferably from a retail /hospitality background</p>
<p>· The provision of advice, information and guidance on personnel policy</p>
<p>· To assist with disciplinary, grievances and appeals as necessary and completion of all written communication to employees on these matters</p>
<p>· Development and implementation of the company’s personnel policies and procedures</p>
<p>· Interviewing and selecting store management and sending out the necessary letters regarding offers, inductions etc.</p>
<p>· To assist with store recruitment as and when required</p>
<p>· To act as a point of reference for Managers on all matters relating to employee benefits, remuneration etc</p>
<p>· To improve Managers’ general understanding of recruitment practice, legislation and regulations</p>
<p>· To maintain relationships with key third parties e.g. the payroll department, pension advisors etc.</p>
<p>· To audit Managers on their HR KPIs</p>
<p>· To assist the HR & Payroll Assistant in maintaining accurate personnel records for all employees in the HR database and office files</p>
<p>· To assist in keeping all job descriptions up to date</p>
<p>· To support colleagues with job searches during times of restructure</p>
<p>· To run the CV clinic as required</p>
<p><strong>Training</strong></p>
<p>· To maintain the Hamleys training Academy - a training programme that encircles all levels of our retail teams from their initial contact with the Company through induction, basic and advanced sales training, supervisory training and finally through to management development and career progression</p>
<p>· To advise and oversee the STP process in stores and analyse the PDPs.</p>
<p>· To identify training needs and work with the Head of HR in providing & delivering training plans/interventions, utilising internal materials and personnel where possible</p>
<p>· To assist the Training and Recruitment Assistant in maintaining training records</p>
<p>· To work with the T&RA and other internal personnel to design, organise, produce and deliver cost effective training programmes and records systems</p>
<p>· To prepare and facilitate the necessary training courses to staff of all levels from all areas of the business</p>
<p>· To work with key internal personnel to design, co-ordinate & execute training weeks for new store openings & new store management training etc.</p>
<p>· To coach management in all areas of the business as required</p>
<p>· Work with the T&RA to organise & maintain product training within Hamleys</p>
<p>· To manage the Hamleys training library</p>
<p>· To maintain a system for evaluating the effectiveness of all training interventions within the business</p>
<p><strong>Ad-hoc</strong></p>
<p>· Ad hoc projects as required as directed by the Head of HR</p>
<p>To assist with employee engagement, retention and communication initiatives, e.g. the newsletter, award schemes, HGF, culture/breakfast club</p>
<p>· To assist with H&S across all sites and play an active role in the H&S committee</p>
<p>· To support the business with change management as required</p>
<p>· To manage the Mystery Shopper process by compiling & distributing summary reports & working with Managers to improve standards as required as well as celebrating success</p>
<p><strong>PERSON SPECIFICATION</strong></p>
<p>Acquired knowledge</p>
<ul>
<li>A sound working knowledge of employment law/training and a track record of practical implementation</li>
<li>A record of providing sound employee relations advice to managers</li>
<li>Experience of developing, reviewing and implementing policies and procedures</li>
<li>Experience of writing tailored training programmes to meet the needs of individuals following training needs analyses</li>
<li>Extensive experience of training delivery</li>
<li>Strong recruitment skills</li>
<li>Ideally, previous experience of retailing, managing recruitment , managing training and project work</li>
<li>Desirable, CIPD qualified (training & HR)</li>
<li>Computer literate</li>
</ul>
<p>Impact on others</p>
<ul>
<li>Excellent communication and interpersonal skills</li>
<li>Display a professional image at all times</li>
<li>Able to build strong, effective and credible relationships with people across the business and raise the profile of HR/training throughout</li>
<li>Able to communicate orally with confidence and relate well to all categories of employee within the organisation</li>
<li>Conscientious</li>
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<p>Innate abilities</p>
<ul>
<li>Required to adopt a pro-active approach to identifying and delivering personnel/training solutions</li>
<li>A strong and influential character, capable of bring new ideas and concepts to the business</li>
<li>To learn the job requirements and perform effectively in a short time scale</li>
<li>Potential to pick up the organisations culture/systems quickly</li>
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<p>Motivation</p>
<ul>
<li>Flexible/adaptable – can deal with a variety of HR & training matters</li>
<li>Can cope with mundane aspects of job as well as high profile activities</li>
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<p>Adjustment</p>
<ul>
<li>Achieves and reacts calmly to time pressure deadlines</li>
<li>Conscientious, well organised and thorough in task completion</li>
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<p class="jd-description-text">Job Types: Full-time, Permanent</p>
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<p class="jd-header-text">Schedule:</p>
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<li>Monday to Friday</li>
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<p class="jd-header-text">Experience:</p>
<ul>
<li>Human resources: 2 years (required)</li>
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<p class="jd-description-text">Work Location: Hybrid remote in London, SW1P 1DH</p>
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