Store Manager

Job Purpose Summary:

To exceed annual retail sales, profit, service and brand standards to agreed targets through the support, management and development of the store team(s).

Key Responsibilities and Accountabilities:

• 
  To improve business performance and realise objectives through the effective leadership of a well motivated team
  • Communicate, deliver and follow up on “Trading The Hamleys Way” (TTHW) principles & guidelines,
  • Maintain regular and pro-active communication with key stakeholders ensuring all retail principles, store layouts, recruitment/training of team members and the overall brand proposition meet the required brand standards,
  • Maintain administration and relevant reporting and planning systems and measure against established standards and KPIs,
  • Identify store team skill/knowledge gaps and provide continuous coaching, mentoring and training, utilising the appropriate HR and L&D tools
  • Contribute to the implementation and management of incentive and promotional programs designed to drive sustained performance levels,
  • Manage the recruitment, onboarding, training, development and retention of key direct staff according to company policy and employment law
  • To set goals and monitor performance, taking action to help people reach their potential
  • To drive and develop exceptional customer service and instore experience
  • To establish and develop effective relationships informal and formal, with internal and external networks
  • To liaise, influence, collaborate and support all central functions to maximise all commercial opportunities
  • To effectively manage the store P&L within operational budgets and cost control parameters
  • To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc
  • To ensure clear lines of communication are established and understood throughout the store

Person profile

Personality:
• Leads by example with energy, passion, integrity and enthusiasm
• Drive all retail operations with creativity and vision
• Demonstrates passion in delivering results, meeting goals/deadlines and exceeding expectations
• Takes personal responsibility and able to make tough decisions
• Demonstrates courage, self belief, persistence and flexibility
• Shows physical and mental stamina and resilience
• Seeks and handles both positive and negative personal feedback
• Demonstrates standards of excellence
• Excellent inter-personal skills,
• Professional and logical approach to problem solving,
• Strong initiative and self – motivation,
• Determination to succeed with a ‘can do’ attitude,
• Confident in own actions and fosters confidence in others,
• Promotes personal credibility through working productively,
• Approaches all aspects of work with passion, a positive attitude
• Inspire, challenge and support colleagues,
• To develop others and give recognition instinctively

Specific Job Skills:

• At least 3 year experience of retail management
  • Multi-site experience desirable
  • Excellent communication skills both written and verbal
  • IT literate, numerate and articulate
  • Ability to work independently and as part of the team
  • Effective time management and planning skills
  • Ability to communicate team members views to the Management team effectively
  Computer skills:
  • Microsoft Office (Min Intermediate)

Education:

• Ideally educated to A-level.
  Commercial Skills:
  • Knows how to drive sustained results through maintaining excellent relations with key stakeholders.
  Management Ability:
  • Broad experience with the full range of business functions and systems, including budgeting, finance, information systems, human resources, and marketing,
  • An experienced retailer with a strong track record gained in a recognised FMCG brand

All potential candidates will be subject to security checks including 5 year history of employment and background verification to obtain an airside pass before employment commences, therefore it is vital candidate meet this criteria prior to be invited to an interview.