Location: Heathrow Airport

Hours per week: 39

Contract Type: Fixed Term

Salary: Competitive + other exciting benefits!

Closing Date: 30 August 2019


Job Purpose Summary

To efficiently assist in the smooth running of all aspects of the store operations to achieve targeted sales, profitability and company objectives through the use of KPI targets and excellent customer service, improving the business performance and realise objectives through supporting the effective management and development of the people in your team.

To work with the Management to manage, inspire & lead a well motivated and professional team and to provide a deputising service for the Store Manager and assume his/her responsibilities in running the store in their absence.

Key Responsibilities and Accountabilities

  • To lead, motivate and develop your team to exceed sales and improve KPIs/customer service standards through effective performance management,
  • To regularly give constructive and appropriate feedback to the management team on individuals performance,
  • To ensure all members of the team understand the Hamleys customer service experience and to motivate self and team to consistently deliver the highest standards,
  • To assist the Management team in implementing training plans and providing on the job coaching to develop the skills of the team,
  • To have a basic understanding of the P&L & how to interpret the store’s performance,
  • To have an active involvement in recruiting and selecting the best people for the store assisting with succession planning where required,
  • To ensure all staff receive an effective induction into the business,
  • To ensure the entire team are fully communicated to and there is quality information fed back to the appropriate people in an organised & structured way,
  • To drive and develop exceptional customer service and instore experience
  • To maintain the presentation/housekeeping of the store to the highest standards at all times,
  • To work with the Store Manager in the control of all costs/losses,
  • To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc
  • To ensure clear lines of communication are established and understood throughout the store

Person profile


  • Leads by example with energy, passion, integrity and enthusiasm
  • Demonstrates passion in delivering results, meeting goals/deadlines and exceeding expectations
  • Takes personal responsibility and able to make tough decisions
  • Demonstrates courage, self belief, persistence and flexibility
  • Seeks and handles both positive and negative personal feedback
  • Excellent inter-personal skills,
  • Professional and logical approach to problem solving,
  • Strong initiative and self – motivation,
  • Determination to succeed with a positive ‘can do’ attitude,
  • Confident in own actions and fosters confidence in others,
  • Promotes personal credibility through working productively,
  • Approaches all aspects of work with passion
  • Inspire, challenge and support colleagues,
  • Gives recognition instinctively
  • Shows a willingness to learn and self-develop self and others

Specific Job Skills:

  • At least 3 year experience of retail management
  • Multi-site experience desirable
  • Excellent communication skills both written and verbal
  • IT literate, numerate and articulate
  • Ability to work independently and as part of the team
  • Effective time management and planning skills
  • Ability to communicate team members views to the Management team effectively

Computer skills:

  • Microsoft Office (Min Intermediate)
Apply now