Experience & Entertainment Assistant

Location: Regent Street

Hours per week: 8, 16, 24 hour contracts available

Contract Type: Fixed Term

Salary: £8.03

Closing Date: 02 November 2018

Experience & Entertainment Assistant

Job Purpose Summary:

To deliver the Hamleys in store experience by live demonstrating products, interacting with customers to add elements of fun and theatre, and ensuring the smooth operational running of Children’s parties.

Key duties:

  • To be engaging, effectively drawing the customer into the magic of the store making the experience fun and exciting
  • To present a professional image and positive attitude to internal and external customers
  • To project the company image in personal appearance ensuring the correct uniform is worn & character  maintained
  • To be a role model and support the store team in delivering exceptional service
  • To effectively communicate with all the team on promotional, operational and other key information
  • To demonstrate an ability to increase sales through effective demonstration and highly developed selling skills
  • To deliver the Birthday Parties and other bookable events with exceptional service and fun orientated approach
  • To support Hamleys trading and promotional program by achieving set KPI targets
  • To give a professional, informed description and show an in-depth knowledge of the demonstration products
  • To have a strong understanding of your role in delivering a Hamleys Birthday Party or other bookable event
  • To following VM guidelines and housekeeping standards
  • To efficiently adhere to all Company procedures and policies, effectively deputing for the Management team in their absence
  • To provide a safe environment, following Health & Safety guidelines/ risk assessments for products & security procedures

*** Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business.

Person profile


  • Fun, confident and friendly disposition
  • Determination to succeed with a ‘can do’ attitude
  • High levels of enthusiasm and energy 
  • Enjoys working with children
  • Passionate about the brand
  • Excellent interpersonal & communication skills
  • Keen to continuously develop own knowledge and actively drives this
  • Demonstrates a high level of sales skills and is willing to learn and improve on their skill set
  • Professional and logical approach to problem solving
  • Strong initiative and self – motivation
  • Maintains a positive and professional frame of mind in all circumstances
  • Innovative and creative
  • Approaches all aspects of work with passion, a positive attitude and to lead by example

Specific Job Skills:

  • Strong selling skills (salesmanship)
  • Displayed competence in performing arts
  • Numerate and articulate
  • Ideally at least 6 months experience in retail or similar environment
  • Excellent communication skills both written and verbal
  • In depth product knowledge of toys
  • Persuasive and tenacious
  • Ability to work independently and as part of the team
Apply now