Assistant Manager

Location: London Bridge

Hours per week: 39

Contract Type: Permanent

Salary: Competitive + Bonus and other exciting company benefits!

Closing Date: 30 August 2019

Assistant Manager

Job Purpose Summary

  • To efficiently assist in the management of all aspects of the store operations to achieve targeted sales, profitability and company objectives through the use of KPI targets, excellent customer service & the effective management and development of the people in your team.
  • To provide a deputising service to the Store Manager assuming his/her responsibilities in their absence.

Key Responsibilities and Accountabilities

  • To improve business performance and realise objectives/KPIs through the effective management of a well-motivated team
  • To ensure the team deliver consistently the “Trading The Hamleys Way” (TTHW) principles & guidelines,
  • To drive, deliver and develop exceptional customer service and instore experience
  • Maintain regular and pro-active communication with key stakeholders ensuring all retail principles, store layouts, recruitment/training of team members and the overall brand proposition meet the required brand standards,
  • Identify store team skill/knowledge gaps and provide continuous coaching and training, utilising the appropriate HR and L&D tools
  • Contribute to the implementation and management of incentive and promotional programs designed to drive sustained performance levels,
  • To actively support the recruitment, induction, training, development and retention of key direct staff according to company policy, best practices and employment law
  • To set goals and monitor performance, taking action to help people meet the Company expectation and reach their potential
  • To assist the Store Manager in the management of the store P&L, by operating within set budgets and helping to control all costs/losses
  • To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc
  • To ensure clear lines of communication are established and understood throughout the store
  • To interpret the stores performance via the use of commercial reports, to aid decision making

Person profile


  • Leads by example with energy, passion, integrity and enthusiasm
  • Demonstrates passion in delivering results, meeting goals/deadlines and exceeding expectations
  • Takes personal responsibility and able to make tough decisions
  • Demonstrates courage, self-belief, persistence and flexibility
  • Seeks and handles both positive and negative personal feedback
  • Excellent inter-personal skills,
  • Professional and logical approach to problem solving,
  • Strong initiative and self – motivation,
  • Determination to succeed with a positive ‘can do’ attitude,
  • Confident in own actions and fosters confidence in others,
  • Promotes personal credibility through working productively,
  • Approaches all aspects of work with passion
  • Inspire, challenge and support colleagues,
  • Gives recognition instinctively
  • Shows a willingness to learn and self-develop self and others

Specific Job Skills:

  • At least 3 year experience of retail management
  • Excellent communication skills both written and verbal
  • IT literate, numerate and articulate
  • Ability to work independently and as part of the team
  • Effective time management and planning skills
  • Ability to communicate team members views to the Management team effectively

Computer skills:

  • Microsoft Office (Min Intermediate)
Apply now