E-Commerce Assistant

Reporting Manager:

Digital Development Manager

Job Purpose Summary

Responsible for the trading of Hamleys.com ensuring optimum product available to deliver the budgeted sales target.

Support the Digital Development Manager to deliver the Web and Trading strategy.

Key Responsibilities and Accountabilities

• Manage the product data import onto Hamleys.com and ensure all new and existing products are correctly set up to optimize the customer experience and sales.
• Assist Development and Trading managers to monitor and manage product performance.
• Assist with bespoke page content creation, liaise with suppliers where necessary on optimising and creating new content for brand on Hamleys.com
• Liaising with Web Development team to constantly monitor and progress website efficiency and performance as well as the Merchandising team to ensure stock availability for bestselling lines.
• Produce weekly reporting and insight to help the business understand performance, identify issues and trading trends and providing action steps.
• Technical bug fixing alongside the Web Development team – from initial reporting through to resolution deployment.
• Support the Digital Development Manager & Digital Trading Manager with planning annual trading communications.
• Support with SEO, market research, competitive analysis, site optimizations, and technical recommendations.
• Briefing and uploading banners to various pages across the website and the affiliate platform, including the homepage, brand pages and landing pages.
• Utilising tools such as Google Analytics and Excel to provide reports to lead strategy decisions
• Review on-site searches to identify patterns and opportunities, help monitor and report back on impact from site changes.
• Ad-hoc reporting and support to wider Web team and Customer Services team resolving any website inaccuracies in a timely manner.
• Produce and share weekly homepage and category performance reports.
• Managing P&L elements to optimise operating margin - packaging and postage tendering, reviewing delivery options etc

Person profile:

• Previous e-commerce experience with an online retailer (desirable)
• Ability to work with a large volume of data with excellent attention to detail
• Excellent knowledge of Microsoft Excel
• Strong verbal and written communication and good presenting skills
• Ambitious and eager to learn
• Reliable, flexible and highly organised
• A team-player with a hands-on attitude
• Proven understanding of how to trade e-commerce sites with a commercial understanding product sales, margin and seasonality,
• Confident use of Google Analytics
• Excellent numerical skills
• Photoshop and HTML knowledge preferable

Computer skills:

• Good working knowledge of Microsoft Office
• Excellent working knowledge of Microsoft Excel