Assistant Manager

Job Purpose Summary

To efficiently assist in the management of all aspects of the store operations to achieve targeted sales, profitability and company objectives through the use of KPI targets, excellent customer service & the effective management and development of the people in your team.
To provide a deputising service to the Store Manager assuming his/her responsibilities in their absence.

To improve business performance and realise objectives/KPIs through the effective management of a well-motivated team
To ensure the team deliver consistently the “Trading The Hamleys Way” (TTHW) principles & guidelines,

To drive, deliver and develop exceptional customer service and instore experience

Maintain regular and pro-active communication with key stakeholders ensuring all retail principles, store layouts, recruitment/training of team members and the overall brand proposition meet the required brand standards,
Identify store team skill/knowledge gaps and provide continuous coaching and training, utilising the appropriate HR and L&D tools
Contribute to the implementation and management of incentive and promotional programs designed to drive sustained performance levels,
To actively support the recruitment, induction, training, development and retention of key direct staff according to company policy, best practices and employment law
To set goals and monitor performance, taking action to help people meet the Company expectation and reach their potential
To assist the Store Manager in the management of the store P&L, by operating within set budgets and helping to control all costs/losses
To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc
To ensure clear lines of communication are established and understood throughout the store
To interpret the stores performance via the use of commercial reports, to aid decision making

Personality:

Leads by example with energy, passion, integrity and enthusiasm
Demonstrates passion in delivering results, meeting goals/deadlines and exceeding expectations
Takes personal responsibility and able to make tough decisions
Demonstrates courage, self-belief, persistence and flexibility
Seeks and handles both positive and negative personal feedback
Excellent inter-personal skills,
Professional and logical approach to problem solving,
Strong initiative and self – motivation,
Determination to succeed with a positive ‘can do’ attitude,
Confident in own actions and fosters confidence in others,
Promotes personal credibility through working productively,
Approaches all aspects of work with passion
Inspire, challenge and support colleagues,
Gives recognition instinctively
Shows a willingness to learn and self-develop self and others

Specific Job Skills:

Computer skills:

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